Mason's Resume

PROFESSIONAL SUMMARY

Highly adaptable Cloud Engineer with 17 years of experience in the tech industry. Well versed in Azure Infrastructure and Microsoft Endpoint Management. Proven track record in creating cost savings through automation and improving systems performance and availability. Seeking a challenging role to continue my Cloud expertise into Cloud Architecture.

EXPERIENCE

2ND CHAIR, Seattle, Washington (2024-2024)

Cloud Consultant (2024-2024)

Used Terraform to redesign and implement AWS infrastructure to Azure using lift and shift methods
Set up containers to reference OpenAI, Hugging Face LLMs, and Azure Machine Learning
Implemented best security practices using Azure Firewall, Private Endpoints, and WAF 2
Designed MLOps workflow pipelines for ML collaboration

ARROW ELECTRONICS, Bloomington, Minnesota (2014-2024)

Cloud Engineer (2019-2024)

Designed, collaborated, and implemented infrastructure using Terraform and Terraform HCP
Containerized legacy applications in Azure Container Instances referencing a private registry to autoscale to reduce server overhead
Implemented Azure DNS and removed legacy DNS Servers
Set up and configured Azure Machine Learning Environment for future AI usage
Deployed scripts utilizing Github/Jenkins CI/CD pipelines
Monitored servers via Site24x7 to ensure 99.85% uptime for applications and websites
Managed upgrade path for out-of-date servers to maintain security compliance
Performed monthly cost analysis to remove/resize underutilized resources resulting in 15% reduction of costs

Support Engineer II (2019-2021)

Implemented Autopilot and Intune resulting in a 30% cost reduction in equipment provisioning
IAM Engineer for SiliconExpert users
Upgraded Antivirus from Sophos to Microsoft Defender to benefit from E5 licensing
Provided Tier II/III support for SiliconExpert users with a 99.99% SLA response time
Systems Engineer for Exchange, Slack, Teams, and M365

Desktop Support Analyst III (2014-2019)

Team lead for desktop support and Tier II support for 10,000+ US users
Interned with the Engineering team for SCCM packaging and RFCs for several programs
Achieved ServiceNow KCS Publisher certification and wrote all support documentation for the team
Provided onsite consultation for company acquisitions and led the team during integrations
Analyzed monthly metrics to identify weaknesses and trends to improve SLA time
Interviewed and trained new team members

LIFEBRIDGE HEALTH, Baltimore, Maryland (2012-2014)

Information Technology Support Specialist

NORTH CAROLINA STATE UNIVERSITY OIT, Baltimore, Maryland (2007-2012)

PC Support Technician

PROJECTS

TRANSIM TENANT RESTRUCTURE (2023)

Managed Governance via Azure Policy to guarantee resource consistency, best security practices, and prevent modification of critical resources
Implemented Azure Key Vault to store certificates and secrets for Terraform
Implemented Privileged Identity Management for Just in Time access to meet security compliance
Used Azure Orphaned Resources tool to identify unused resources to optimize costs
Implemented Microsoft Defender for Cloud to utilize security best practices

SILICONEXPERT INTEGRATION (2022)

Performed tenant-to-tenant migration for 500+ users from SiliconExpert to Arrow Electronics
Migrated 100+ SiliconExpert AutoPilot users to Arrow Electronics to serve as Arrow’s first AutoPilot machines
Delegated work to Arrow’s Desktop Support team to assist in the transfer of users
Received Hero of the Month award for integration

IMMIX INTEGRATION (2015)

Migrated 300+ Endpoints to Arrow’s Active Directory using Quest Migration Tool
Led a team of 6 Desktop Support Analysts to assist in the weekend migration
Provided onsite support for the following week after migration to ensure a smooth transition

SKILLS

Cloud Platforms: Azure, AWS, Rackspace
Monitoring Tools: Azure Monitor, Site24x7
Microsoft Administration: Teams, Sharepoint, Azure Active Directory, Security Center
Scripting: Bash, Powershell, Python, Azure CLI
MDM: Intune, ManageEngine, SCCM

Systems Administration: Linux, Windows Server
Network Management: DNS Configuration, Network Security, Load Balancing
DevOps Tools: Terraform, Ansible, Kubernetes, GitHub, Jenkins
Security and Compliance: PCI DSS, ISO 27001
Containerization Technologies: Docker, CI/CD Pipelines
Others: Incident Response, Data Migration, Cost Optimization

CERTIFICATIONS

AWARDS

Hero of The Month - Issued by Arrow SaaS & Media (August 2022) for the smooth transition of SiliconExpert employees into the parent Arrow company's tenant.

EDUCATION

Bachelor of Arts in Sociology - North Carolina State University, Raleigh, North Carolina

Career Center Graduate in Computer Engineering - Buncombe County Career Education, Asheville, North Carolina

Mason Alexander